Frequently Asked Questions

In the event you accidentally trigger the emergency call in the vehicle, you will be connected to a BMW Assist Call Center agent. For safety reasons, you will be unable to terminate the call. Once the agent is on the line, inform him/her that you accidentally triggered the SOS button. If you do not respond to the agent's questions, he/she will assume that there is an emergency situation and will inform the nearest emergency services unit of an accident.

Yes, BMW recommends that all owners place a manual test emergency call. If you place a test emergency call you will be connected to a BMW Assist Call Center agent. For safety reasons, you will be unable to terminate the call. Once the agent is on the line, inform him/her that you are performing a test call. If you do not respond to the agent's questions, he/she will assume that there is an emergency situation and will inform the nearest emergency services unit of an accident.

If you have recently purchased additional services or are instructed to do so by BMW, it is recommended to perform an Update Services in your vehicle to refresh the connection.
Depending on your vehicle's Model Year and Make, navigate to "BMW Assist", "ConnectedDrive" or "Apps" using your iDrive controller.
Under BMW Assist or ConnectedDrive:
Open "Options" (physical button surrounding your iDrive controller).
Click on "Update BMW Assist".
Under Apps:
Click on "All Apps".
Open "Options" (physical button surrounding your iDrive controller).
Click on "Update apps and services".
Once the update completes, we then recommend shutting the vehicle off and allowing a few minutes before restarting the vehicle to check the connection.

If the "Connection not possible" message repeatedly appears in your vehicle when you try to execute various BMW ConnectedDrive services, please contact your BMW center.

Make sure the "Activate Remote Services" is checked on the BMW ConnectedDrive portal; Refer to www.bmw.ca/connecteddrive for more specific information about requirements for using the My BMW app.

This app is available free of charge via iTunes and Google Play. Please see question above "What is required to use the My BMW app?" for general requirements to use the apps. Please note these apps use the data connection of your mobile device, therefore, you may incur additional data charges from your mobile device carrier.

You will see Automatic Map Update under "Subscribed services" in the ConnectedDrive Store.

The time varies depending on your BMW's data connection and signal strength and the amount of new information included in the newest map update.

Up to 4 times per year (quarterly).

This service is automatically activated for you. The Map Updates will also be sent automatically.

Of course, the Navigation System remains fully functional during a Map Update.

Yes, the update process can be interrupted and continued from the previous state at any time.